Package handling from 3.5 minutes to 30 seconds.
Residential building: package handling cut from 3.5 minutes to 30 seconds.
- Building
- High-density residential building
- Period
- 95% pickup measured over one year
- Environment
- Residential
- For
- Property and facility managers
What the building was facing.
Concierge staff logged every package by hand, wrote unit numbers on boxes and notified residents manually. Backlogs built up, the desk was cluttered and residents waited to hear their package had arrived.
From signal to record.
01
Concierge scans the package label.
02
ARMS prints a sticker with the unit number and notifies the resident in the app.
03
The resident shows a QR code from the notification at the desk to verify identity and collect.
What changed.
Processing time fell from about 3.5 minutes to 30 seconds per package.
At one building receiving 150 to 200 packages a day, handling went from taking staff all day to just over an hour.
95% of packages are picked up within 24 hours.
Logged a package to the wrong resident? One click takes it back and sends the resident an automatic apology.
Scan and release times are recorded for every package.
Every hand-off recorded, from the loading dock to the resident.
What this case shows
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