Patrol completion from under 50% to over 85%.
625-unit condominium: patrol completion up from under 50% to over 85%.
- Building
- 625-unit, two-tower condominium with gym and pool, urban
- Period
- About one year (reported January 2024)
- Environment
- Residential
- For
- Owners, boards and developers, Security leads and guard companies
What the building was facing.
Patrols were being completed less than half the time, and nothing tracked it, so lapses went unaddressed. The board was paying for security coverage it was not receiving.
From signal to record.
01
Phase one: measured the existing provider's patrols with ARMS. Completion was well below what the contract assumed.
02
Phase two: the board changed providers, choosing one willing to work to ARMS measurement.
03
ARMS analysis showed the site needed a full patrol three times every 24 hours, one per shift, each taking no more than 1.5 hours.
04
With one guard on site around the clock, and desk duties such as packages taking the rest, about 19.5 hours a day were available for patrol, and the security contract was restructured around it.
What changed.
Patrol completion rose to a consistent 85% or higher.
Security cost stayed the same; the saving came through lower insurance payments for as long as ARMS was in the building.
The security contract was rebuilt around what the building actually needed.
A patrol record and a patrol are not the same thing until something verifies it.
What this case shows
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