105 working days a year back for the management office.
Residential complex: 105 working days a year returned to the management office.
- Building
- 626-unit Toronto condominium
- Period
- Reported January 2024
- Environment
- Residential
- For
- Property and facility managers, Owners, boards and developers
What the building was facing.
Managers spent their days assigning tasks by hand and writing long replies to residents, leaving little time for anything else.
From signal to record.
01
ARMS assigns incoming work to maintenance, security and cleaning automatically.
02
An AI assistant drafts memos and resident replies from the building's own policies and rules.
03
Routine replies go out under governed rules, and anything uncertain is escalated to a person.
What changed.
Comparing the office's email history before and after launch, and working through it with the property managers, the building estimates ARMS saves 105 working days a year.
Most email to these buildings is routine questions and complaints, which ARMS answers or logs automatically.
Replies became faster and more consistent with building policy, cutting follow-up questions.
Automation earns trust when it knows when to ask a person.
What this case shows
"In my experience working with ARMS, both at a Toronto condominium and through our property management firm, their tools and approach have been transformative. The accountability reports, easy-to-use dashboard and central communication hub provided our team with clarity and efficiency. Their novel use of AI eliminated hours of manual work each week, while also helping us identify meaningful cost savings across support services and building systems. ARMS brings a level of professionalism and innovation that sets them apart in the property management sector." Senior property manager, Toronto
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