Resident satisfaction over 90% within three months.
1,800-resident condominium: satisfaction over 90% within three months.
- Building
- Two-tower condominium complex, West Toronto, 1,800+ residents
- Period
- First three months (reported January 2024)
- Environment
- Residential
- For
- Property and facility managers, Owners, boards and developers
What the building was facing.
The management office was overwhelmed with complaints and requests. The security desk was buried in packages. Amenity booking meant visiting in person and paying by cheque.
From signal to record.
01
Residents submit requests in the app and ARMS assigns them to security, maintenance or cleaning automatically.
02
Package logging and pickup moved to scan-and-notify.
03
Amenities are booked and paid for online.
04
A building marketplace sells FOBs, air filters and smoke and CO alarms.
What changed.
Resident satisfaction was above 90% in a survey. There is no before score, because residents were using a manual system.
Amenity revenue rose more than 200% in the first 90 days and settled at 50% above where it started.
Every weekend, the office used to come back to about 750 emails. With ARMS, it came back to two.
Residents feel heard when every request has an owner and a record.
What this case shows
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